Low rate guarantee

Rates To Go offers low rates, only through the internet, on every hotel reservation made through www.ratestogo.com.

If you find a rate lower than the best available Rates To Go Internet rate on another web site for the same hotel/accommodation, on the same dates and advise us within 24 hours of booking your room(s) with us, we will honour that rate for the night(s) for which the lower rate was found and refund you the difference.

We guarantee that you get low rates on Rates To Go.

To claim this guarantee, you must send an email to our customer service support centre and include the following details:

• Your booking ID with Rates To Go
• The website where you found the cheaper rate(s)
• The rate(s) provided by that website

For more details, please see the low rate guarantee Terms and Conditions.If you have any other questions, please see the low rate guarantee Frequently Asked Questions.

Terms and Conditions

• The lower rate must be for the same hotel, same room type, same package and inclusions, on the same date(s), for the same number of guests and available for booking from another website that provides distressed hotel inventory for reservation.
• Rates To Go must be contacted about the lower rate within 24 hours of booking.
• You must have a confirmed booking from Rates To Go.
• Guarantee does not apply to special events such as New Year's Eve and other major city-specific events and festivals.
• Guarantee does not include web sites or rates where the hotel brand and specific hotel are not known until the booking is made.
• Guarantee does not include web sites or rates that "package" travel, entertainment, hotel, and/or food components, such as: air fare + hotel stay, hotel stay + car rental, hotel stay + restaurant voucher, or similar packages.
• Guarantee does not include rates that have been negotiated by the hotel with corporations or travel agencies; only publicly available rates apply.

Frequently Asked Questions

1. If I am able to find a lower rate, how do I contact Rates To Go?
Please send an email to our customer service support center at low_rate@ratestogo.com and include the following details:

• Your booking ID with Rates To Go
• The website where you found the cheaper rate(s)
• The rate(s) provided by that website

2. What is the turnaround time for adjustment if I found a lower rate?
One of our Customer Service representatives will email or call you with confirmation on the new rate within 1 business day.

3. How will I receive my refund?
We will make the refund directly to the credit card provided at the time of your booking. The refund will usually appear on your credit card statement within 7-10 business days.