Customer Service
| Frequently Asked Questions > Hotel Facilities & Room Information |
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- What is the cost of car parking at the hotel?
- Do you organize airport transfers with my accommodation?
- Where can I find contact details for a hotel?
- How do I find directions to the hotel?
- Could you send me maps and/or other information about the hotel?
- Do I need to add Breakfasts to my Itinerary if the room type I booked says it includes breakfast?
What is the cost of car parking at the hotel?
All the information that is available to us about facilities at the hotel is displayed on the website. For information not already stated on our website regarding room facilities or hotel facilities, please contact the hotel directly. The contact information will be displayed on your check-in voucher.
Do you organize airport transfers with my accommodation?
Unfortunately we do not offer airport transfers when booking your accommodation. We do not store information regarding the airport transfer services for each hotel featured on our website. We suggest you contact the information desk at the airport on arrival to arrange your transfers.
Where can I find contact details for a hotel?
The hotel's street address is shown on the hotel's information page. Once a booking has been confirmed, we issue the Confirmation/Accommodation Voucher, which also states all the hotel's contact details.
How do I find directions to the hotel?
The location information of the hotel is listed on the hotel description page. This can also help identify the distance from the hotel to certain landmarks or the airport.
Could you send me maps and/or other information about the hotel?
All the information regarding the hotel (such as facilities and rates) is located on each hotel's web page. For additional information, you may contact the hotel directly.
Do I need to add Breakfasts to my Itinerary if the room type I booked says it includes breakfast?
If the room type that you book is, for example, "Standard Room including Breakfast", breakfasts do not need to be added to the Itinerary. This also applies if breakfast listed is part of the Rate Inclusions. However, if the website states that the rate includes breakfasts for up to 2 guests, and there are more than 2 guests staying, you will need to add any additional breakfasts to the Itinerary as required.
