Customer Service
| Frequently Asked Questions > Booking Information |
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- How does Rates To Go work?
- What if I have paid for the booking and then want to make a date change or any other amendment?
- If I cancel my booking, will I get a refund?
- What proof of my booking do I have for the Hotel?
- Will the hotel receive my booking immediately?
- I have lost my voucher, what should I do?
- What are your booking conditions?
How does Rates To Go work?
Rates To Go offers hotel rooms and accommodation deals for the next 28 days. Our accommodation providers update their last minute offers for rooms that could otherwise go unsold. The rates reflected on Rates To Go are discounted because the hotels would rather sell the room at a discounted rate than not at all.
What if I have paid for the booking and then want to make a date change or any other amendment?
We understand that circumstances can arise where you may need to make an amendment to your accommodation booking. Where the hotel permits amendments to reservations, an amendment fee may apply (refer to the booking conditions).
If I cancel my booking, will I get a refund?
An administration cancellation fee applies to all bookings that are cancelled after full payment is received and the booking is confirmed (see our booking conditions). Additional cancellation fees depend on supplier policies, which are clearly stated on the payment page. The earlier we receive your cancellation notice the better the chance of avoiding supplier cancellation penalties.
What proof of my booking do I have for the Hotel?
As soon as you have entered your credit card details and have made a booking on Rates To Go, an email will automatically be sent to you, confirming your reservation. This email will contain the link to you to your voucher and receipt/invoice. The voucher needs to be printed out, signed and presented at the hotel on your arrival. The receipt or invoice can be retained for your records - it does NOT need to be presented to the hotel.
Will the hotel receive my booking immediately?
Yes, we forward your booking details to the hotel as soon as the credit card transaction is approved.
I have lost my voucher, what should I do?
To get another copy of your voucher, please go to our View/Amend/Cancel Your Booking form. Once you enter your Booking ID and the email address used when making the booking, you will be able to access a page where you can print another copy of your voucher. If you have lost your booking ID, please contact us through our Customer Service Centre and we will resend it.
What are your booking conditions?
To read our Booking Conditions, please click here.
