Booking conditions
Booking Any advertisements published online or offline or any hotels included on the RatesToGo website should be regarded merely as invitations to treat and on no account should they be regarded as offers.
To make a booking request you must correctly complete the booking form on the website. When completing the booking form you must submit valid credit card details of a card you have authorisation to use. By making a booking you authorise RatesToGo to pass on your credit card details to the hotel if requested. Local taxes may apply and will be charged by the hotel accordingly.
You must submit a valid email address on the reservation form. The hotel reservation voucher will be sent to the email address entered on the booking form. This email address will be used for all future correspondence relating to your booking. RatesToGo does not accept liability for any errors or omissions in the entry of your email address.
Rooms, Bedding Configuration and Special Requests Your requests are forwarded to the hotel and are subject to availability on the day of check-in. Whilst every effort is made to ensure your requested room type is available, RatesToGo does not guarantee actual bedding configuration of the room. All additional requests (smoking room, etc) are also subject to availability and cannot be guaranteed by RatesToGo.
Completing your booking Once your booking has been confirmed, a fixed amount may be charged to your credit card in order to secure this booking. If the amount charged at this time is not the full amount owing, you will be charged the balance of the amount owing at the hotel at the time of your stay. Once the credit card is processed, your Confirmation/Accommodation voucher will be e-mailed to you. The confirmation voucher must be retained and presented upon check-in along with photo ID. The registered guest of this booking must sign the Confirmation/Accommodation Voucher and present it to hotel check-in staff upon arrival. RatesToGo takes no responsibility for lost or misplaced vouchers.
Please note that on rare occasions the booking may be charged in a different currency to the one you chose on the website, or were quoted in. The cost of your booking is converted using our bank's exchange rate on the day of the transaction. All transactional and charge information will be shown on your Receipt/Invoice.
Cancellations and AmendmentsAll cancellations and amendments are to be communicated in writing using one of the following:
Please include the following details:
- Your RatesToGo BookingID
- Email Address used in the booking
- Name and Surname used in the booking
We will confirm your cancellation/amendment once we have processed the request. If you have not received a confirmation within 24 hours after submission, it is deemed to be not received and you must resubmit it. All amendments are subject to the rates and availability on our website at the time the amendment is processed.
A fee will apply to any cancellation or amendment made to each of your bookings, where each separate booking ID constitutes a different booking. By completing your booking you agree to be bound by both the relevant hotel's policy (which will be displayed on the booking screen) as well as RatesToGo's Fee Policy as outlined below. For cancellations and amendments, the fee payable will be assessed in accordance with either the RatesToGo Fee Policy or the hotel’s policy, whichever is higher. This may result in a further charge being incurred and therefore a second credit card transaction appearing on your statement.
RatesToGo Fee Policy If you cancel less than 2 days prior to hotel local check-in time, or fail to arrive at the hotel, you will be charged up to the full amount of the booking made. This may result in a further charge being incurred and therefore a second credit card transaction appearing on your statement. If you cancel more than 2 days prior to the hotel local check-in time, or if you amend your booking, a fee will be charged in the currency in which your booking was originally made as per the below rates.
| Currency |
CancellationFee |
AmendmentFee |
|
| Currency |
CancellationFee |
AmendmentFee |
|
| New Zealand Dollars |
25 |
25 |
|
| South African Rand |
100 |
100 |
| Sth Korean Won |
20800 |
20800 |
|
Any amendment request received within 5 days of your arrival date at the relevant hotel may be treated as a late amendment. Late amendments may be subject to a fee based on the hotel's amendment policy, as advised to RatesToGo. If a late amendment fee is applied, the standard amendment fee will not be charged. RatesToGo reserves the right to charge your credit card for any amendment fees due.
Should you change a booking from one hotel to another you will not be charged an amendment fee. This will be deemed a cancellation of an existing booking, and a cancellation fee will apply.
If the hotel's policy on amendments or cancellations imposes a higher penalty than the RatesToGo fee policy, the hotel's policy shall apply.
Relocations RatesToGo strives to provide you with all your requested service requirements. In the unlikely event when a hotel is not able to honour your reservation due to overbooking or any other circumstances, we will endeavour to offer you an alternative of comparable price and standard. Should this occur, we will contact you via e-mail and request your authorisation to proceed with this new booking. If you decline the alternative offered and you were previously charged for the original booking, a full refund will be given as soon as possible.
Booking Fees Click Here for details
Liability RatesToGo sources hotel accommodation from rates supplied by each hotel and does not oversell that inventory. RatesToGo does not accept any liability for lack of availability directly resulting from a hotel overselling its own rooms.
RatesToGo will make every effort to ensure that the information available on our website is accurate. However, RatesToGo cannot and will not guarantee our website from inaccuracies caused by error or fault. RatesToGo will not accept liability for any errors or omissions contained on the RatesToGo website and reserves the right to change published information (including these Booking Conditions) at any time without notice.
RatesToGo makes no warranty or representation about the fitness or suitability of any product or service advertised on its website. RatesToGo will not be liable for any losses, injuries, damages, claims or expenses, irrespective of whether direct, indirect or consequential, arising out of the use of the RatesToGo website or connected with any of the products or services purchased through our site. These terms do not affect any consumers' statutory rights that cannot be lawfully excluded.
Complaints: In the case of any problem or complaint, it is necessary that the client informs RatesToGo at the earliest opportunity. Any complaint, which cannot be resolved with the relevant hotel at the time of your stay, must be notified in writing to RatesToGo. Complaints can be sent in writing via the following email address: complaints@hotelclub.com. makes no representation that it will be able to resolve any problem that you may experience with the service being provided.
Membership Program For information about all the benefits of the RatesToGo membership program, please visit our membership page.
Privacy All personal information supplied will be handled in accordance with our Privacy Policy. By completing your booking you consent to your information being processed and handled in accordance with our privacy policy which may be viewed at http://www.ratestogo.com/privacy.asp.
Governing Law These Booking Conditions shall be governed by and construed in accordance with the laws of New South Wales, Australia. By completing your booking you submit to the non-exclusive jurisdiction of the courts of News South Wales, Australia.
